We stand behind the quality of our products and are committed to providing items that meet your order specifications. If an item arrives defective, damaged, or incorrect due to an error on our part, we will provide a replacement or refund at no additional cost.

We accept replacement or refund requests in the following situations:

• The item arrives damaged or has poor-quality printing.
• You receive the wrong item, design, or product type.
• You receive a different size from the size you originally ordered.
• Your order has not arrived within 30 days for U.S. orders or 60 days for international orders.

Please contact us at [email protected] if you experience any of these issues. Our customer support team will review your request and assist you with the appropriate solution.

If you are requesting a replacement because of a defect or an error on our part, please provide your order number and clear photographs showing the product and the specific issue. These details help us review your claim and prevent similar issues in the future.

Once your replacement request is approved, a replacement will be produced and shipped at no additional charge. Replacement orders generally require 3–7 business days for processing, followed by approximately 1–4 weeks for delivery, depending on the destination.

If a refund is approved after you have received the product, the refund will be issued to your original payment method. Please allow approximately 3–5 business days for the refund to be processed by us and your financial institution.

We do not accept replacement or refund requests in the following situations:

• The customer selected the wrong size.
• The package was lost or undeliverable because an incorrect or incomplete shipping address was provided.
• The customer does not like the material of the product, including polyester products.
• The customer requests changes to the order or shipping address after the product has already entered production or has been shipped.
• The customer returns a product without first contacting us and receiving approval.

For any other refund or replacement request, please contact us at [email protected]. Our customer service team will review your claim.

If your return request is approved, we will provide you with the appropriate return address and instructions. Unless the issue resulted from an error on our part, customers are responsible for return or exchange shipping costs.

After an approved return is received, please allow approximately 3–5 business days for the refund to be processed.

Unauthorized returns, as well as items that have been worn, washed, altered, or damaged after delivery, are not eligible for a refund or replacement.

ORDER MODIFICATIONS OR CANCELLATION

After placing an order, you have up to 12 hours to contact our customer service team to request an order modification or cancellation.

After this 12-hour period, your order may already have entered production and can no longer be modified or canceled.

If your cancellation request is approved, the refund will be issued to your original payment method. Please allow approximately 3–5 business days for the refund to be processed by us and your financial institution.

LATE OR MISSING REFUND

If you have not received an approved refund yet, please first check your bank account again.

You may also contact your credit card company or payment provider, as it can take additional time for a refund to appear on your account.

Next, contact your bank or financial institution. Processing times may vary depending on the payment provider.

If you have completed these steps and your refund still has not appeared, please contact us at [email protected] for assistance.

WRONG SIZE ORDER

Because our products are custom printed specifically for each order, we are unable to offer refunds or exchanges when a customer selects the wrong size or when an item does not fit as expected.

Customers are responsible for selecting the appropriate size, style, and fit before completing their purchase.

To help you select the correct size, a size chart is provided on the applicable product pages. We recommend reviewing the size chart carefully before placing your order.

DAMAGED / INCORRECT ORDER

We make every effort to maintain high product quality and order accuracy. However, in rare cases, an item may arrive damaged, contain a printing defect, or differ from what you ordered.

If this happens, we will provide either a free replacement or a refund for the affected item once your claim has been reviewed and approved.

To submit a claim, please provide:

• Your order number.
• A clear photograph showing the damaged, defective, or incorrect item.
• Clear photographs showing the specific problem.
• A photograph of the QR code or identifying label attached to the package, when available.

Please send this information to [email protected]. Our customer support team will review your request and arrange an appropriate replacement or refund.

ORDER NOT RECEIVED

If your order has not arrived within 30 days for U.S. orders or 60 days for international orders, excluding the standard 3–7 business day processing period, please contact us at [email protected].

After reviewing the shipment information, we may provide a full refund or another appropriate resolution.

This policy does not apply when delivery problems result from an incorrect or incomplete shipping address provided by the customer, missed delivery attempts, or other circumstances caused by information supplied incorrectly during checkout.

SALE ITEMS

Only regularly priced items are eligible for a refund.

Sale, discounted, promotional, or clearance items are not eligible for refunds unless the item arrives damaged, defective, or incorrect due to an error on our part.

RETURNS

Because our products are custom printed specifically for each order, we generally do not accept standard returns.

If there is a problem with your purchase, please contact our support team before returning the product. We will assist with eligible defective, damaged, or incorrect orders after receiving your order number and clear photographs showing the issue.

Please do not send products back without contacting us first and receiving return instructions.

Do not return products to the address printed on the original shipping package unless our customer support team specifically instructs you to do so.

To qualify for a replacement or refund request:

• The product must have been received within the last 14 days.
• The product or printing must be defective, damaged, or incorrect; or
• The product received must be materially different from the product ordered.

Please contact [email protected] with your order details and supporting photographs so our team can review your request.